About us
The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 53,000 includes directors and senior leaders from business, government and the not-for-profit sectors.
About the team
The CRM team sits within the Customer Service and Technology function and is responsible for the delivery of CRM improvements and enhancements that drive operational efficiencies, user adoption and an enhanced customer experience
About the role
As an Analyst, you’ll play a key role in shaping and delivering the CRM that enhances the experience of AICD members and clients. Working at the intersection of business, technology and user experience, you’ll ensure real‑world needs and insights are embedded into the design and delivery of digital products and platforms.
Your remit will be broad and will include:
- Partner with key stakeholders and user groups to identify, capture, validate and analyse business and user requirements across digital products and platforms.
- Ensure requirements are clear, complete, consistent and feasible, adhering to organisational standards and templates.
- Develop high‑quality functional and non‑functional specifications, including system designs, process models, diagrams and supporting documentation.
- Translate requirements into well‑defined epics and user stories that accurately reflect user needs and product functionality.
- Continually review and refine requirements, identifying issues or gaps and providing clear, timely reporting.
- Support the deployment of new digital products and enhancements to existing platforms.
- Assist with the development of test plans, performance measures and user‑acceptance activities to ensure solutions meet agreed requirements.
- Contribute to the ongoing adoption and improvement of Agile practices across the full product lifecycle, with a strong focus on delivering value.
- Stay across emerging digital, software and hardware trends, contributing ideas to improve solutions and optimise development processes.
- Conduct cost‑benefit analysis to support informed decision‑making around proposed systems and enhancements.
About you
You will have strong technical aptitude and previous relevant experience, and you will champion the AICD values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:
- Bachelor’s Degree in Business, Computer Science or similar related experience.
- Agile Certified, or with proven experience in an Agile project management environment.
- Minimum 4 years of experience in a similar business and technical requirements analysis position.
- Extensive experience using Microsoft Excel, Microsoft PowerPoint, Microsoft Access, SQL, Google Analytics and Tableau.
- Extensive experience contributing to the design development and implementation of software solutions, systems or products.
- Extensive experience creating systematic and consistent requirements specifications in both technical and user-friendly language.
- Extensive experience applying analytical and statistical skills to systems issues and products.
- Extensive experience working within Agile environments with a heavy emphasis on user stories and acceptance criteria through to deployment.
Join Us!
At AICD, you’ll join a purpose‑driven organisation that empowers leaders and strengthens Australia’s governance landscape. You’ll work with a collaborative, supportive team that values innovation, curiosity, and continuous improvement. Your expertise will have a visible impact across the marketing team and the organisation.
- Enjoy true flexibility with hybrid working arrangements that support balance and productivity.
- Maximise your benefits with access to salary sacrificing and salary continuance (income protection) insurance.
- Feel supported with a comprehensive employee assistance program available to you and your immediate family.
- Join a collaborative, solutions‑focused team that genuinely lives a ‘One Team’ culture.
- Grow your career with confidence through our capability framework, ongoing professional development programs, and access to the AICD education platform—including training courses, webinars, professional coaching, and external study support.
- Have an impact in an organisation recognised as the gold standard in governance, policy, and leadership across Australia.
We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.
We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email peopleandculture@aicd.com.au
For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:
How To Apply
Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on 16 February 2026. We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this opportunity, please contact Paul Schofield, People and Culture Consultant, via email: peopleandculture@aicd.com.au
