The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.
Job Description
About the team
The Education Operations team manage faculty operations, scheduling, resource and workforce planning to support successful course and event delivery. The team oversees core education systems and processes for learners, faculty, and staff. They also design, develop, and deliver assessments across all relevant AICD courses.
About the role
As the Faculty Operations Coordinator, you will deliver end-to-end administrative support across faculty operations, ensuring processes run smoothly and stakeholders are well supported.
This is a hands-on role with a strong stakeholder focus, where you act as a central coordination point for enquiries, requests, and operational processes. You will manage and triage incoming enquiries, prioritise requests, and maintain high service standards across financial administration, inbox management, and faculty coordination.
Your remit will be broad and will include:
Act as a key point of contact for faculty, providing timely and professional support via email and phone
Manage the shared inbox and ServiceNow requests, triaging and responding to enquiries
Coordinate faculty travel bookings, balancing cost efficiency and operational needs
Manage end-to-end invoicing processes, including raising purchase orders and reconciling invoices
Coordinate faculty communications, including the monthly Faculty newsletter
Maintain accurate faculty records across multiple systems including CRM, SharePoint and Engage scheduling system
Support faculty contracting, onboarding, and documentation management
Order course materials and coordinating delivery of resources
Provide ad hoc reporting and extracting data from various systems
Support continuous improvement of processes and systems
Desired Skills and Experience
About you
You will have strong technical aptitude and previous relevant experience, and you will champion the AICD “OneTeam” approach and values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:
Strong administration or coordination experience in a high-volume environment
Previous experience in an educational environment is desirable
Experience in financial administration (invoicing, purchase orders, reconciliations)
Excellent attention to detail and ability to manage manual processes accurately
Strong time management skills, with the ability to manage competing priorities and deadlines
Confident communication skills, with the ability to work with a wide range of stakeholders
Experience managing shared inboxes or service requests
High level of system confidence, with experience using shared inboxes (e.g., CRM, SharePoint, finance systems)
A proactive approach with strong problem-solving capability
Your career at the AICD
Our Values
Accountability, Respect, Excellence and Collaboration
There are many benefits of joining the AICD, but the following are examples of what you can expect:
Hybrid/flexible working arrangements.
Access to salary sacrificing and salary continuance (income protection) insurance.
Personal wellbeing support through AICD’s robust employee assistance program for you and your immediate family.
A solutions focused, and collaborative organisation that celebrates a ‘One Team’ culture.
The AICD, is committed to developing its people through a capability framework and ongoing professional development plan. We support your career through access to our education platform with a wide range of training courses and webinars, professional coaching, and external education support.
An opportunity to contribute to an organisation that is widely respected and considered the ‘gold standard’ of governance, policy, and leadership.
An opportunity to attend highly sought-after events with influential speakers.
We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.
We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email peopleandculture@aicd.com.au.
For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:
Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on 5 May 2026. We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this particular opportunity, please contact Edel Ryan, People and Culture Consultant, via email on peopleandculture@aicd.com.au
