About us
The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.
About us
The Australian Institute of Company Directors is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.
About the role
In this role, you’ll design, deliver and evolve membership products and features that enhance member value and support AICD’s Membership Product Vision. You’ll apply human-centred design and product management practices to translate member needs into scalable solutions, helping create a cohesive and engaging membership experience across the member lifecycle.
Your remit will be broad and will include:
- Support the maintenance of the Membership Reimagined product portfolio.
- Deliver end-to-end membership product initiatives, from discovery through to launch and ongoing optimisation.
- Manage a defined membership product area and associated features, ensuring alignment with the broader Membership Value Proposition and product roadmap.
- Translate product strategy and roadmap priorities into actionable requirements, user stories and delivery plans.
- Work with cross-functional teams to define, prioritise and deliver product enhancements that improve member value and business outcomes.
- Apply human-centred design principles to identify member needs, pain points and opportunities for improvement.
- Partner with product designers, stakeholders, delivery teams and subject matter experts to develop and refine product features.
- Use qualitative and quantitative data, member feedback, behavioural data and performance metrics to inform product recommendations and continuous improvement.
- Monitor product performance against agreed objectives and KPIs, including engagement, adoption, satisfaction and business outcomes.
- Support quality assurance activities to ensure products meet member expectations and business requirements.
What you bring to the role
You are a collaborative and curious product professional who enjoys solving customer problems and creating meaningful experiences. You bring a strong member or customer focus, are comfortable working with data and insights, and can build productive relationships across diverse stakeholder groups.
You thrive in a fast-paced environment, enjoy balancing strategic thinking with delivery, and are motivated by improving products, services and experiences that make a real difference.
You will champion the AICD “OneTeam” approach and values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:
- Demonstrated experience in product management, customer experience, service design, proposition development or a related discipline.
- Strong understanding of human-centred design and customer/member-centric product development.
- Experience translating strategic priorities and customer insights into delivered products, services or initiatives.
- Experience gathering and validating customer or member needs through research, testing, feedback and data analysis.
- Strong stakeholder engagement and collaboration skills.
- Analytical capability and the ability to use qualitative and quantitative insights to inform decisions.
- Commercial awareness and an understanding of value creation through product and service design.
- Familiarity with Agile product development and delivery practices.
- Experience using tools such as JIRA, Confluence, CRM systems and Microsoft Office.
- A continuous improvement mindset and passion for creating exceptional member experiences.
Join the AICD
Our Values
Accountability, Respect, Excellence and Collaboration
There are many benefits of joining the AICD, but the following are examples of what you can expect:
- Enjoy true flexibility with hybrid working arrangements that support balance and productivity.
- Maximise your benefits with access to salary sacrificing and salary continuance (income protection) insurance.
- Feel supported with a comprehensive employee assistance program available to you and your immediate family.
- Join a collaborative, solutions‑focused team that genuinely lives a ‘One Team’ culture.
- Grow your career with confidence through our capability framework, ongoing professional development programs, and access to the AICD education platform - including training courses, webinars, professional coaching, and external study support.
- Have an impact in an organisation recognised as the gold standard in governance, policy, and leadership across Australia.
We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.
We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email peopleandculture@aicd.com.au.
For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:
How To Apply
Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on 29/07/2026. We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this opportunity, please contact Paul Schofield, People and Culture Consultant, via email on peopleandculture@aicd.com.au
